On the Radar – Ovum Report on a Digital Adoption Platforms
Speeding up digital adoption of web applications
The need for increased speed and insight is driving digital transformation. As a result an ever increased landscape of digital applications needs managing which users need to handle. The need for fast Digital Adoption of Users is becoming ever more critical to business success. Further with agile, lean, and DevOps methods, organizations’ development teams are delivering new applications/new functionality ever more rapidly into production. As a result, the pressure on users receiving these applications is demanding a more immediate and direct response. The learning curve needs to be reduced. This leads to requiring new and better ways in introducing new applications and business processes. Further on-boarding new employees and learning to use new or legacy applications needs exponential improvement.
Empower users with context-specific Tips & Journeys
Newired enables application end users to ease adoption of new application usage, empowers application managers to meet the user needs better and allows developers to get better feedback from the user community to improve the applications.
By injecting tips and process assistance into browser-based applications to explain the elements they contain, it helps the users in guiding them through a process. This provides better context specific support for the user when they need it and as such a mechanism to gather and respond immediately to users’ issues and needs. To define these usability improvements, Newired uses a code-free mechanism that makes it easy for non-technical staff to augment the usability of the applications and to place users at the center of the development process resulting in a better and a more enjoyable work environment in an ever more dynamic world.
Meeting the challenges of tomorrow
In order to meet the challenges in an ever more complex environment organisations are transforming to more self-organised structures. This is also driving more personal accountability. As a consequence the users need better more accessible and easier enablement. As such serving the users will be key to driving success and satisfaction.
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