Newired Journeys helps to empower the user and to improve user experience of web-based applications or websites. Easy accessible contextual helps the user adoption and experience.
Newired Journeys helps in guiding the user simply step by step for tasks he needs to accomplish .With ever more application being installed and used – driven also by the digital transformation – staying up to date with changing applications and internal processes is becoming ever more a challenge for every user and manager. The fast effective deployment of new applications, the easy adoption of new processes or the accelerated on-boarding of new users is key for success and agility.
With Newired Journey this becomes very much easier. As a result, you accelerate the user adoption, cut training needs, time and costs. Further, with Newired Journeys the support is streamlined and enable fast return of investment and increased user satisfaction. This all helps to be more successful. Further it allows support to focus on high value tasks and not being overwhelmed by helping users to train processes or tool usage.
By defining journeys which represent use cases of your users, the user can master complex software faster and easier. This can be an introduction to the tool but also a complex use case of using the tool. Further define your journeys across applications making sure your users take the right steps and get the context and guidance they need. As a result your users do not get lost in user interfaces.
Newired Journeys is easy on your IT infrastructure. It requires no coding to define user stories. Further there is no need for complex integrations or configurations. Newired Journeys backend for Windows or Linux is easy to install.
Inbuilt reporting provides detailed data and summaries to help to improve user experience. The reporting provides different levels of insight about the general usage of the Journey and also when the user aborted or faced issues allowing fine tuning and improvements. We like this feature as this helps to gain insight of the usage and where users are having issues or stopping to use your application.
Check the reporting here.