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Digital Adoption

Digital Adoption Platforms to empower the user in the digital World

Digital interaction in the workplace and also in everyday life is becoming more and more the status quo. At the same time excellent user experience and promoting feedback is becoming ever more important. This is especially true for organizations to learn faster as they evolve at increasing pace.

This continually growing “digitalization” is also moving the world towards an increasingly self-service economy and adds an additional challenge and opportunity for companies to remain in “real-time” and closed loop contact with their users and customers. To get and remain connected with your users in this progressively more virtual world solutions are needed to ensure insight into user interactions, and at the same time to guide and inspire user engagement and incite feedback in order to learn, act and improve.

Intuitive, clear user interactions are needed – but remain a challenge for many applications, especially when they grow, becoming richer and thus more complicated whilst addressing an increasing amount of use cases. Further, if more than one application is involved to fulfill a required task, the user needs to hop from one to another not making life easier. What seems to be intuitive at the beginning or directly after a training may become blurred after a holiday or when you are an irregular user. And additionally, when you as person do not feel sure and get lost, you get frustrated, annoyed and waste as a result a lot of precious time, or you may even give up and drop the task completely. In addition, support may not be directly available, and your co-workers not around to ask as you may be working remotely. Furthermore, as changes and new functionalities are added you increasingly loose insight and waste even more time dealing with error messages, which adds to the tedious and demotivating experience. What can you do? How can you be helped?

Digital Adoption Platforms – an Overlay Technology

Newired Journey and Tips for example is build as an Overlay Technology which you can seamlessly add to your application – on the cloud, or also behind the firewall on premise. Newired also offers an OEM Solution for software vendors or system integrators to integrate the technology into your brand allowing you to offer more services to your customers. Further, this allows you to add revenue streams and helps your customers to improve their experience which again will help you to develop your application. The OEM Licence allows you to distribute Newired content globally as part of your application, website or portal!

The Benefits

  • Focus on enabling users and making change easier – understanding their behaviours
  • Driving Training on the job, hands-on, when you need it, with in-app help, realtime, levering thereby existing content such Q&A etc.
  • Context sensitive help. Empowering manuals by guiding user in context. Guidance when changes occur making change easy and fun. Integrate simple tips context specific (mouse hover for example)
  • Dynamic help leaving support to add contextual help where issues arise.
  • Role specific guidance
  • Insights and reporting for optimisation and improvement activities based on real user behaviour.
  • On-the fly user surveys to improve user satisfaction, learn and improve constantly
  • Localisation support for supporting various languages
  • Integrated guided journeys, with step-by-step guidance including links to other help ressources – context specific – ie. opening a new Account etc.
  • Also across multiple applications
  • Focus on helping content providers to define “recipes” and reuse help.
  • Reporting & metrics to help improvements, define where people struggle etc.

Conclusion

To make a digital transformation successful, fun and easy – digital adoption strategy and platforms are key. That is for sure! Change is not easy – but can be fun, when you help the user to be confident. Helping people change from where they stand to where you want to go is the ideal starting point. Further, enabling people to be self-driven, self-empowered is the start of change. Like this you can focus the traditional training to convey your companies principles and values – making sure you give your people the desire to work for the company goals and let the process details be embedded in the applications through overlay.

Curious? Try out for free!

You want to try Newired? With the free editor there is no barrier, but with a little help from us or Newired you will hit the high-speed rails faster. We are looking forward to get your feedback, talk to you and to start the conversation!

Let us find out how we can help your journey.

#DigitalAdoption #DigitalExperience #CustomerExperience #HumanCenteredDesign #OnBoarding #BetterSupport #ContinuousImprovement #Change

 

Newired Journeys & Tips

Tool Evaluation & Integration

Newired Journeys & Tips help to empower the user and to improve user experience of any web-based applications.  Newired adds a non-intrusive layer for easy accessible online-contextual help. This empowers the user adoption and experience.

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Rhapsody Training Feedback

The trainer was very well prepared, has an excellent overview and deep knowledge about the tool and about our surrounding processes (A-Spice) and methods.

Large Automotive Supplier

Systems Engineer

Schleuniger AG

„Thanks to the fully automatic code generation with Rhapsody® we could accelerate the software development.“

Thomas Nyffenegger

Team Lead Software

Mettler Toledo AG

„Development in the embedded area should be platform independent and the used tools should support this!“

Wolfgang Boos

Head Software Development

Kern AG

„Even if the change to Rhapsody required at first additional investment and effort – we have never regretted our decision. The fully automatic code generation from the model makes our life easier!“

Andreas Dubach

Head of Development Systems

Schmidhauser AG

"A picture is worth a thousand words. Thanks to Rational Rhapsody® models, we can discuss new functionalities much better with our customers – even without knowledge of the code."

Peter Bode

Project Manager Mobile Drives

Hamilton Medical AG – Rhapsody

„The direct coupling of design and code with Rhapsody helps us managing the complexity of our products more easily, as design and code remain consistent in the long term.“

Andreas Anderegg

Senior Software Engineer

Schindler Elevator Ltd.

„Seamless integration of the development environment is one of our critical success criteria. Model Driven Development with Rational Rhapsody®allows us to generate the code for the target platform direct from the UML model. Integrating the debugger saves us enormous amounts of time in developing complex, embedded real-time applications. Thanks to EVOCEAN's support, today we can use this tool efficiently."

Juan Carlos Abad

Project Manager

Hamilton Medical AG

„Employing our platform strategy and Model Driven Development with IBM Rhapsody® enables us to bring our innovations rapidly to numerous ventilation solutions.“

Gion Durisch

Head of Software Development

soplar s.a.

„We would repeat our decision to choose Rhapsody® at any time. The strikingly improved efficiency, higher quality, and flexibility plus reusability of models make any adverse details negligible. Today we develop more machines with fewer resources in less time."

Reinhold Wüstner

Head of Product Development

Rhapsody User Group

Good experts present. Always interesting to meet other Rhapsody users.

Stefan Singler

Software Engineer

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Systems Engineering

Products are becoming more and more complex and interconnected. With the uprising of the Internet of Things (IoT) and the opportunities given by the digitalisation of the Product Lifecycle, aka. Digital Transformation and Digital Twin, addressing better ways is becoming ever more important. To address this we need an inutitive, lean way which fosters reuse. Our approach Serenity is based on a seamless Model Based Systems Engineering (MBSE). This breaking with todays status quo and is our way to answer this challenge . 

Rhapsody Competence Center

EVOCEAN is the partner of IBM Watson IoT – Connected Products / Continuous Engineering and as such your contact for all issues concerning visual modeling environments with IBM Rhapsody. As an official Rational Rhapsody competence center, we have access to comprehensive technical knowledge, many years of experience, and an extensive assortment of services in the area of IBM Rhapsody, Model Driven Engineering and Systems Engineering. We help you in challenging the complexity and increasing your agility.