Digital Adoption Platforms to empower the user in the digital World
Digital interaction in the workplace and also in everyday life is becoming more and more the status quo. At the same time excellent user experience and promoting feedback is becoming ever more important. This is especially true for organizations to learn faster as they evolve at increasing pace. This continually growing “digitalization” is also moving the world towards an increasingly self-service economy. This adds an additional challenge and opportunity for companies to remain in “real-time” and closed loop contact with their users and customers. To get and remain connected with your users in this progressively more virtual world solutions are needed to ensure insight into user interactions, and at the same time to inspire user engagement and incite feedback in order to learn, act and improve.
Intuitive, clear user interactions are needed – but remain a challenge for many applications, especially when they grow, becoming richer and thus more complicated whilst addressing an increasing amount of use cases. Further, if more than one application is involved to fulfill a required task, the user needs to hop from one to another not making life easier. What seems to be intuitive at the beginning or directly after a training may become blurred after a holiday or when you are an irregular user. And additionally, when you as person do not feel sure and get lost, you get frustrated, annoyed and waste as a result a lot of precious time, or you may even give up and drop the task completely. In addition, support may not be directly available, and your co-workers not around to ask as you may be working remotely. Furthermore, as changes and new functionalities are added you increasingly loose insight and waste even more time dealing with error messages, which adds to the tedious and demotivating experience. What can you do? How can you be helped?
Digital Adoption Platforms – an Overlay Technology
Newired Journey and Tips for example is build as an Overlay Technology which you can seamlessly add to your application – on the cloud, or also behind the firewall on premise. Newired also offers an OEM Solution for software vendors or system integrators to integrate the technology into your brand allowing you to offer more services to your customers. Further, this allows you to add revenue streams and helps your customers to improve their experience which again will help you to develop your application. The OEM Licence allows you to distribute Newired content globally as part of your application, website or portal!
The Benefits
- Focus on enabling users and making change easier – understanding their behaviours
- Driving Training on the job, hands-on, when you need it, with in-app help, realtime, levering thereby existing content such Q&A etc.
- Context sensitive help. Empowering manuals by guiding user in context. Guidance when changes occur making change easy and fun. Integrate simple tips context specific (mouse hover for example)
- Dynamic help leaving support to add contextual help where issues arise.
- Role specific guidance
- Insights and reporting for optimisation and improvement activities based on real user behaviour.
- On-the fly user surveys to improve user satisfaction, learn and improve constantly
- Localisation support for supporting various languages
- Integrated guided journeys, with step-by-step guidance including links to other help ressources – context specific – ie. opening a new Account etc.
- Also across multiple applications
- Focus on helping content providers to define “recipes” and reuse help.
- Reporting & metrics to help improvements, define where people struggle etc.
Conclusion
To make a digital transformation successful, fun and easy – digital adoption strategy and platforms are key. That is for sure! Change is not easy – but can be fun, when you help the user to be confident. Helping people change from where they stand to where you want to go is the ideal starting point. Further, enabling people to be self-driven, self-empowered is the start of change. Like this you can focus the traditional training to convey your companies principles and values – making sure you give your people the desire to work for the company goals and let the process details be embedded in the applications through overlay.
Curious? Try out for free!
You want to try Newired? With the free editor there is no barrier, but with a little help from us or Newired you will hit the high-speed rails faster. We are looking forward to get your feedback, talk to you and to start the conversation!
Let us find out how we can help your journey.
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